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Job Title: Customer Service Assistant - International
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Employment Type:
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Full Time
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Department:
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Sales
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Location:
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Memphis-TN
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Reports To:
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V.P. of International Sales
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Enviroment:
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Office
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Supervises:
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None
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Benefits:
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View Benefits Summary
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Job Summary:
The Customer Service Assistant – International is primarily responsible for performing customer service activities and sales support on product information and goods purchased. Also providing support in all daily business activities.
Normal work schedule will be approximately Monday - Friday, 8:00 am to 5:00 pm.
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Essential Functions, Duties and Responsibilities:
• Assist customer with Product Information, Product Availability and Pricing Inquiries
• Receive, enter, and process customer orders
• Coordinate order information with warehouse to ensure delivery of products
• Assist Credit Dept. with researching shipments, providing customers with account statements and requesting payment information on outstanding invoices
• Prepare appropriate documentation for export shipments.
• Handle product returns, research price discrepancies, and other miscellaneous credits and account requests
• Compose and type sales correspondence, memos and reports (in English and/or Spanish)
• Attend mandatory Sales Meetings, Training Meetings as assigned, including meetings scheduled outside normal working hours
• Perform everyday office duties (i.e. faxing, filing, etc.)
• Other duties as assigned
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Knowledge, Skills and Abilities:
Knowledge of basic telephone, general office, math/accounting and customer service procedures, basic computer operations including word processing, spreadsheet programs and email.
Ability to read, write, compose and communicate effectively in Spanish and English, both verbally and in writing, perform basic research, handle multiple tasks, follow directions, and work safely in an office environment.
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Special Requirements:
Must be bi-lingual (Spanish/English).
SAP experience is highly preferred.
Some lifting, up to 30 pounds.
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Minimum Qualifications:
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Education:
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High School Diploma or GED
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Experience:
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1 Year
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Notes:
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Bachelor Degree Preferred
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